APA   Click to copy
Chatterjee, S., Mishra, D. P., Lee, J. J., & Shibly, S. A. (2021). Suspecting service overprovisions: How market signals help restore personal control and reduce decision deferrals. Journal of Consumer Marketing. https://doi.org/10.1108/JCM-12-2020-4280

Chicago/Turabian   Click to copy
Chatterjee, Subimal, Debi P. Mishra, Jennifer J. Lee, and Sirajul A. Shibly. “Suspecting Service Overprovisions: How Market Signals Help Restore Personal Control and Reduce Decision Deferrals.” Journal of Consumer Marketing (2021).

MLA   Click to copy
Chatterjee, Subimal, et al. “Suspecting Service Overprovisions: How Market Signals Help Restore Personal Control and Reduce Decision Deferrals.” Journal of Consumer Marketing, 2021, doi:10.1108/JCM-12-2020-4280.

@article{subimal2021a,
  title = {Suspecting service overprovisions: How market signals help restore personal control and reduce decision deferrals},
  year = {2021},
  journal = {Journal of Consumer Marketing},
  doi = {10.1108/JCM-12-2020-4280},
  author = {Chatterjee, Subimal and Mishra, Debi P. and Lee, Jennifer J. and Shibly, Sirajul A.}
}